We believe in delivering the finest cookie experience possible. We'd like to clarify that our cookie box doesn't hit the road immediately upon ordering. Instead, it sets sail on the following Tuesday, ensuring every cookie is perfectly crafted. Thanks to our efficient 2-3 day Priority Shipping, your cookies will reach your doorstep promptly. We appreciate your patience and look forward to sweetening your day!

Currently, we do not offer the option to delay or specify a specific date for order shipments. All orders are processed and shipped within our standard timeframe.

Our cookies are not shipped with cooling packages. They are baked fresh and carefully packaged in our standard shipping materials.

If your cookies arrive soft or melted, don't worry! This can happen, especially in warm weather. We recommend placing them in the refrigerator to firm them up before enjoying their deliciousness.

For optimal freshness, store your cookies in their packaging at room temperature. If your environment is warm, consider refrigerating them or freezing them until you're ready to savor them.

We offer a range of delicious cookies to fit various preferences and budgets. Our Black Box only costs $80 that is thoughtfully priced to provide exceptional value. We look forward to sweetening your day with our delectable treats!

Ordering our cookies is easy! Simply visit our website, browse our selection, and add your desired items to your cart. Then, follow the prompts to complete your order, including providing shipping and payment information.

Absolutely! You have the creative freedom to customize your cookie selection according to your preferred flavors. Pick and choose from our delightful array of flavors to create the perfect cookie assortment that suits your taste buds. Enjoy the freedom to design your sweet experience with us!

Our cookies are prepared in an open kitchen using shared equipment that processes wheat, dairy, eggs, soy, peanuts, and tree nuts. While we take precautions to minimize cross-contamination, we cannot guarantee complete allergen separation. Individuals with severe nut allergies should consult their doctor before consuming our products. Your safety is important to us.

Our cookies have a shelf life of approximately two weeks. They are not heavily preserved to ensure freshness. However, if you anticipate not consuming them within two weeks, you can extend their freshness by freezing them for up to a month.

If you receive a damaged shipper box, don't worry. Sometimes, boxes may suffer minor damage during transit. If the cookies inside are unaffected, there's no need for concern. However, if there are issues with the cookies themselves, please contact our customer support team for assistance.

In case of a delay in receiving your order, we recommend allowing some additional time for delivery, as carrier delays can occur. If you believe the delay is substantial or requires further investigation, please reach out to our customer support team, and we'll assist you promptly.

If your tracking number shows delivery, but you haven't received your order, we recommend checking with neighbors or checking around your property in case it was left in a safe spot. If you still can't locate it, please contact our customer support team for further assistance.

To cancel an order, please contact our customer support team as soon as possible. Orders can typically be canceled if they have not yet been shipped. Our team will guide you through the cancellation process.

If your order has not been shipped yet, you can contact our customer support team to request a change in the shipping address. We will do our best to accommodate your request.

We strive to provide the highest quality products. Due to the perishable nature of our items, we do not offer returns or exchanges. However, if there are valid concerns related to quality, damage, or order errors, please contact our customer support team for assistance. We are committed to addressing these concerns.

Yes, we do! We offer options for ordering multiple boxes of cookies for corporate gifting purposes. Please visit our corporate gifting page on our website or contact our corporate sales team for more information and assistance with your order.